Delivery & Returns | Agnes and Simon

DELIVERY AND RETURNS

Dispatch
All in-stock orders are packed and dispatched within 1 working day, Monday to Friday. Personalised and made-to-order items are dispatched within 15 working days — we always aim for the sooner end.

UK Standard Delivery
Standard UK delivery is free on all orders over £30, sent by Royal Mail Tracked 48 with approximate delivery times of 2–5 working days. For orders under £30 a standard delivery charge applies at checkout.

Worldwide Delivery
We ship worldwide via Royal Mail International Tracked service. Delivery typically takes 5–15 working days depending on your destination. A flat shipping rate applies — a standard delivery charge applies at checkout.

Delivery Issues
If you are not available when delivery is attempted, the courier will leave a card with instructions for collection or redelivery. Please ensure your delivery address is correct at checkout to avoid any delays.

Returns
We want you to love what you receive. If for any reason you are not completely happy with your purchase, you have 30 days from receiving your order to request a return.

What We Can Accept
Items must be returned in their original condition and packaging with proof of purchase. Any reduction in value due to damage or missing packaging will be deducted from your refund. Please note we are unable to accept returns on personalised items or earrings for hygiene and customisation reasons.

Refunds
Once we receive your return, we process refunds within 5 working days. The following deductions apply:

  • UK orders over £30 — a flat £5.00 packaging and delivery deduction applies
  • UK orders under £30 — the original shipping cost is non-refundable
  • International orders — a flat £20.00 packaging and delivery deduction applies

Return shipping is at your cost and must be sent via a trackable service.

Damaged or Faulty Items
If your item arrives damaged or faulty please contact us within 48 hours with your order number and clear photos at contact@agnesandsimon.co.uk

How to Return
To start a return please visit our Contact page with your order number and reason for return and we will guide you through the process.