Privacy policy

PRIVACY POLICY

Last updated: June 22, 2026

Agnes and Simon is a trading name of Hello A&S Limited (Company Registration Number 13105976), registered in England and Wales. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We may collect or process the following categories of personal information depending on how you interact with us:

  • Contact details including your name, address, billing address, shipping address, phone number and email address
  • Financial information including payment card details, transaction details and payment confirmation
  • Account information including your username, password, security questions and preferences
  • Transaction information including items you view, add to your cart or purchase, return or cancel
  • Communications with us including information you include in customer support enquiries
  • Device information including your IP address, browser type and unique device identifiers
  • Usage information including how and when you interact with or navigate our Services

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, or communicate with us
  • Automatically through the Services including from your device and through the use of cookies and similar technologies
  • From our service providers who collect or process your personal information on our behalf
  • From our partners or other third parties

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

  • To provide, tailor and improve the Services including processing payments, fulfilling orders, arranging shipping, facilitating returns and exchanges, and creating a personalised shopping experience
  • For marketing and promotional purposes including sending marketing communications by email and showing you relevant advertisements
  • For security and fraud prevention including authenticating your account and detecting fraudulent or malicious activity
  • To communicate with you including providing customer support and maintaining our business relationship
  • For legal reasons including complying with applicable law and responding to valid legal process

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify, vendors and other third parties who perform services on our behalf including payment processing, data analytics, cloud storage and fulfilment and shipping
  • With business and marketing partners to provide marketing services and relevant advertising
  • When you direct or consent to our disclosure of certain information to third parties
  • With our affiliates or otherwise within our corporate group
  • In connection with a business transaction such as a merger or acquisition
  • To comply with applicable legal obligations or to protect or defend our rights and the rights of our users

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

THIRD PARTY WEBSITES AND LINKS

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies before providing any personal information.

CHILDREN'S DATA

The Services are not intended to be used by children under the age of 18. We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at contact@agnesandsimon.co.uk to request that it be deleted.

SECURITY AND RETENTION OF YOUR INFORMATION

We take reasonable measures to protect your personal information, however no security measures are perfect or impenetrable. We cannot guarantee the security of information transmitted to us. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access — you may request access to personal information we hold about you
  • Right to Delete — you may request that we delete personal information we maintain about you
  • Right to Correct — you may request that we correct inaccurate personal information
  • Right of Portability — you may request a copy of your personal information and ask us to transfer it to a third party
  • Right to Opt Out — you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes
  • Managing Communications — you may opt out of promotional emails at any time using the unsubscribe link in our emails

If you reside in the UK or European Economic Area you also have the following additional rights:

  • Objection to Processing — you may ask us to stop or restrict our processing of personal information for certain purposes
  • Withdrawal of Consent — where we rely on consent to process your personal information, you have the right to withdraw this consent at any time

You may exercise any of these rights by contacting us at contact@agnesandsimon.co.uk. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

COMPLAINTS

If you have complaints about how we process your personal information please contact us at contact@agnesandsimon.co.uk. If you reside in the UK you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. If you reside in the EEA you may lodge a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the date at the top of this page.

CONTACT

For any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us at:
Email: contact@agnesandsimon.co.uk
Agnes and Simon
Hello A&S Limited
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom
Company Registration Number: 13105976

For the purposes of applicable data protection laws, Hello A&S Limited is the data controller of your personal information.